# NVOCC Customer Portal

> From container bookings by email and phone on a legacy Oracle Forms system to 2,000+ customers booking for themselves.

- **Client:** Unifeeder
- **Industry:** NVOCC and container logistics
- **Stack:** Angular, Spring Boot, Oracle, AWS EC2, OAuth 2.0, Apache Tomcat

## The problem

Unifeeder (formerly Avana Logistics) took container bookings by email and phone and ran its transactions on a legacy Oracle Forms application. There was no customer portal, so every booking, change and status question landed on the back-office team.

The new portal had to sync with the existing ERP from day one, and be ready to switch to Oracle Transport Management later without a rewrite.

## What we built

- **Booking, the way customers book:** Multi-step booking with several container types and quantities, copy booking for repeat shipments, and split booking: request a blanket order, then drag allocated containers into separate bookings.
- **Vessel schedules:** Search sailings port to port by date and request a booking against the chosen vessel.
- **Tracking and instructions:** Shipment tracking per booking, and shipping instructions per container with a data-entry screen designed for speed.
- **Onboarding and access:** Customer onboarding with KYC document upload, user management and access rights.
- **ERP sync, OTM-ready:** Scheduled jobs push portal bookings to the ERP and pull statuses back; the integration layer is designed to move to OTM APIs with minimal change.

## How it's built

Angular front end and Spring Boot services on Apache Tomcat, Oracle database, clustered EC2 instances behind load balancers on AWS, and custom OAuth 2.0. Built to deploy as a monolith or as microservices, and delivered in increments. Queries were tuned to cut round trips to the ERP database.

## Results

- 2,000+ customers onboarded.
- Thousands of bookings created through the portal since 2018.
- Bookings moved from email and phone to self-service.

> They did a wonderful job and then, there was no looking back. — CIO, Unifeeder

## Related services

- [Software & Solution Architecture](https://infomovertech.com/services/software-architecture)
- [Enterprise Platforms & Integrations](https://infomovertech.com/services/enterprise-platforms-and-integrations)